Frequently Asked Questions
Everything you need to know about the VitalSpring Smart Tap Water Filter — from installation to cartridge care, shipping, and returns. Can't find your answer? Email us at support@vitalspring.com.au.
About the Filter
What does the VitalSpring filter remove?
Our multi-stage ceramic and activated carbon block filter removes: chlorine and chloramines, PFAS/PFOS (forever chemicals), lead and heavy metals, sediment and rust, microplastics, and bad taste and odour.
How does the LCD display work?
The display is powered by a hydropower turbine inside the filter — the flow of water generates enough electricity to run the screen. There are no batteries and no charging required, ever. The display shows your real-time water temperature in °C and your filter life remaining from 100% down to 0%.
What is the blue LED light?
The blue LED confirms that filtered mode is active. When you switch to Original mode (unfiltered, for tasks like dishwashing or watering plants), the LED turns off so you always know which mode you're in.
Is it compatible with my tap?
The VitalSpring filter is compatible with most standard Australian kitchen and bathroom taps. Three adaptor sizes are included in the box to cover the most common thread sizes. If you have an unusual fitting, email us at support@vitalspring.com.au before ordering and we'll confirm compatibility.
Installation
Do I need a plumber?
No. Installation takes under 60 seconds and requires no tools and no drilling. Simply unscrew your existing aerator (the small mesh tip at the end of your tap) and screw on the VitalSpring filter in its place.
How do I install the filter?
- Unscrew the aerator from the end of your tap
- Select the correct adaptor from the 3 included sizes
- Screw the VitalSpring filter onto your tap (hand-tight)
- Turn on the water — the LCD display activates immediately
Cartridges & Maintenance
How often do I need to replace the cartridge?
Every 3 months, or after approximately 500 litres of filtered use — whichever comes first. Your LCD display counts down from 100% to 0% so you always know exactly when it's time. Your filter ships with 2 cartridges included, giving you 6 months of clean water from day one.
How do I replace the cartridge?
- Unscrew the bottom of your filter unit
- Remove the used cartridge and discard it
- Insert a new VitalSpring cartridge
- Screw the bottom back on
- Run water for 30 seconds — the display resets automatically
Can I use third-party cartridges?
We strongly recommend only using genuine VitalSpring replacement cartridges. Third-party cartridges may not fit correctly and will not be tested to the same filtration standard, which could reduce performance or void your guarantee.
Where can I buy replacement cartridges?
Directly from our store at vitalspring.com.au. We offer single cartridges and discounted 3-packs and 6-packs so you're always stocked up.
Shipping & Returns
Do you offer free shipping?
Yes — free shipping on every order to all Australian states and territories. Orders are dispatched within 1–2 business days, with estimated delivery of 2–3 business days. Tracking is provided for every order.
Can I return my filter?
Yes. We offer a 30-day satisfaction guarantee. If you're not happy for any reason, contact us within 30 days of receiving your order and we'll arrange a full refund — no questions asked. Replacement cartridges must be unopened to be returned.
How do I contact VitalSpring?
Email us at support@vitalspring.com.au and we'll get back to you within 1 business day, Monday to Friday.